Wednesday, December 15, 2010

Corporate Condescension

One of the irritants that we seem to have to deal with every day are disingenuous corporate "offers".  These offers are couched in verbiage to make it seem that they are doing you a favor.  The letter closes with "The power is yours,"  This letter also contains the proclamation "Rule the Air" as if you had a choice in making the rules or gasp, negotiating the terms of the so-called "contract".  (Click on the image to see it better.)

What is particularly galling about this "offer" is that Verizon is proposing to assist you in "conquering your overages".  The solution is simple, Verizon could simply stop charging you for overages!  Bank of America also offers a similar ridiculous service. So if these companies can change the "terms of agreement" at will and at any time, it is a no brainier for them to simply stop charging for overages, especially if you have been a good customer.

The Verizon letter above may not be an Enron or a Collateralized Debt Obligation, nevertheless it is another small indicator that corporations feel no ethical restraint in misleading their customers to get undeserved dollars. For more on Verizon's and other companies dishonest business practices click here.  If a company is not willing to be honest with you, why should you be honest with them?

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