Wednesday, July 7, 2010
Time Warner Joins the Dark Side
Well Time-Warner has just joined Staples, Verizon, and Intuit in my wall of shame. In this case Time-Warner proclaims that as a valued customer that they will continue to offer me a Price Lock Guarantee. As is typical with these so-called contracts, the only obligation is on the customer to pay. Time Warner, however, reserves to itself the right to discontinue any service at any time. In theory, Time-Warner could cut me off from all services and still charge me. (Click on the text to see it better) I learned of this from Christina Tynan-Wood's Gripe Line blog "Tales of misguided customer service". Soon after reading I received my own personal invitation to sign my life away. To be fair to Time-Warner, I do not have any complaints about their service. Also Time-Warner need some flexibility as does the subscriber. Nevertheless, it points to corporations abusing the English language and making promises that upon inspection are empty. Of course I can't resist using Time-Warner's non-nonsensical motto: "The Power of You"