Years ago we went to see a movie. I was struck by a display of posters around the theater loudly proclaiming how the movie theater was responding to patron concerns. This caught my attention. Since when does a company proclaim that they have actually listened to the consumer? As I approached the sign I was able to read that there had been complaints about small children making too much noise. The response of the movie theater, to now require an admission fee for small children! So much for my hopeful thoughts concerning reasonable prices for popcorn and drinks.
Link to the Dilbert Cartoon above by Scott Adams.
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